Privacy Policy

Last updated:31/05/2025

At Blackwood Valley Escapes (referred to as "we", "our", or "us"), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website [insert domain], make a booking, or interact with our services.

1. What Information We Collect

We may collect the following types of personal information:

Name
Email address
Phone number
Booking details (dates, property preferences, number of guests)
Payment information (processed securely via our payment gateway)
Any communications or inquiries you send to us
We may also collect non-identifiable information such as:
IP address
Browser type
Pages visited on our website
Cookies (see below)

2. How We Collect Your Information

We collect your information when you:

Make a booking via our website or booking engine (powered by Hostaway)
Contact us via web forms, email, phone or social media
Subscribe to our newsletter or updates
Use our website (via cookies and analytics tools)

3. Why We Collect Your Information

We use your personal information to:

Process and manage your bookings
Communicate with you before, during and after your stay
Improve our services and website
Send occasional marketing or promotional content (you may opt out at any time)
We will never sell or rent your personal information to third parties.

4. How We Store and Protect Your Information

We take reasonable steps to protect your data, including:
Secure booking platforms (e.g., Hostaway with encrypted connections)
Password-protected systems
Restricting access to authorised personnel only

However, no data transmission over the internet can be guaranteed as completely secure.

5. Sharing Your Information

We may share your personal information only with:

Trusted third-party services that assist with booking management (e.g., Hostaway, payment gateways)
Law enforcement or government agencies if legally required
All third parties are bound by their own privacy obligations.

6. Your Rights

You have the right to:

Request access to your personal information

Ask for corrections or updates

Request deletion of your information

Withdraw consent for marketing communications

To exercise any of these rights, please contact us at: admin@blackwoodvalleyescapes.com.au

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our site. You can disable cookies via your browser settings, though this may affect website functionality.

8. Links to Other Websites

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us

If you have any questions or concerns about our privacy policy, please contact:

Blackwood Valley Escapes

Email: blackwoodvalleyescapes@gmail.com

Phone: 0428 579 947

Website: https://blackwoodvalleyescapes.holidayfuture.com/